ASI SUPPORTS RAPID CITY COMMUNITY ORGANIZATIONS

Advanced Services, Inc. (ASI), a wholly-owned subsidiary of GE Appliances located in Rapid City, is a contact center operation hub for the company’s consumers and customers.

As part of GE Appliances commitment to the local communities where its employees live and work, the ASI leadership team collaborated with local nonprofits in Rapid City to determine community needs.

As a result, more than 7,200 donations of items including face masks, face shields, cleaning supplies, gloves and hand sanitizer bottles were delivered to the following organizations: Big Brothers Big Sisters, Care Campus, Rural America Initiatives, The Club for Boys, United Way of the Black Hills, Wellfully and YMCA of Rapid City.

"As part of the GE Appliances family, we're honored to help support local community agencies in Rapid City with needed supplies," said Burnell Lutz, center manager for ASI. "We have a wonderful relationship with our community leaders and we hope that these donations will benefit those organizations working to keep our community strong."

Through its community engagement efforts, GE Appliances supports community partners by connecting people with the resources they need to be successful and helping strengthen equity, health and education in local communities.

Over the past year, the company has provided more than 300,000 units of PPE and other supplies to healthcare facilities, nonprofits and government agencies.

Additionally, GE Appliances provided $2 million in grants and product donations to more than 100 nonprofits and donated nearly $1 million worth of appliances to first responders and healthcare workers across the U.S. working to keep people safe during the fight against COVID-19.

ADVANCED SERVICES INC. ANNOUNCEs 70 NEW JOBS IN RAPID CITY

Advanced Services, Inc. (ASI), a wholly-owned subsidiary of GE Appliances, a Haier company, today announced the creation of 70 new jobs at its Rapid City call center to support the growing number of consumers buying GE appliances. With a focus on delivering the best ownership experience, the ASI team manages service scheduling, home delivery, service parts sales, the GE Answer Center, and more for GE Appliances. The new jobs will bring total employment to more than 450 employees locally, making ASI one of the larger employers in the area.

"My top priority is creating more jobs and bringing new business to South Dakota, so I am pleased with this decision to increase investment in our state," said Steve Westra, Commissioner of the Governor's Office of Economic Development. "South Dakota is open for business and it's clear GE Appliances and ASI recognize that."

In 2018, GE Appliances announced its intent to become the leading appliance manufacturer in the U.S., and since then has announced a series of investments totaling more than $475 million in product, manufacturing and distribution capabilities, creating more than 1,000 new U.S. jobs. Part of GE Appliances' commitment is leading the digital revolution to transform the ownership experience and make life at home easier for our consumers.

"ASI has been managing consumer and customer interactions for GE Appliances in Rapid City for more than 20 years because they are a cutting-edge company dedicated to delivering excellent service," said Melanie Cook, Chief Operating Officer for GE Appliances. "With ASI's newly implemented cloud-based phone system and other technology investments, ASI is taking consumer interaction to a new level with call back services that respect owners' time, and new texting tools so owners can track the delivery of their appliances."

"GE Appliances is growing in the U.S. and that means ASI is growing too," said Burnell Lutz, Center Manager for ASI. "ASI has been a strong employer in the Rapid City community since 1998. Last year we were named 2018 Employer of the Year by the Workforce Diversity Network of the Black Hills thanks to our employees and community partners. We're humbled by this award and are committed to developing our people and creating an environment where they can thrive."

The new jobs, wage structure and investments create more than $27 million of economic impact for South Dakota each year and generate an additional 165 indirect jobs in the local economy. To learn more about the new positions and career opportunities at ASI, visit www.asicontactcenters.com.

About Advanced Services, Inc.

Advanced Services, Inc., a wholly-owned subsidiary of GE Appliances, is the contact center operation for GE Appliances’ consumers and customers. ASI operates two locations in Memphis, TN and Rapid City, SD. For more information, visit www.asicontactcenters.com.